1. The short version
Your report is delivered the second you pay, and you tick a box before paying to say you want it that way. So sales are final once the report has been opened. If something genuinely went wrong — you were charged twice, the report never opened, you got the wrong type — write to us and we will refund you. No argument, no form to fill in.
2. Why sales are final
A report is digital content that reaches you instantly and cannot be handed back. Once you have read it, you have had everything you paid for.
Before paying, you tick a box that says, in plain words, that you want instant access and that you understand you are giving up your right to withdraw. That box is never pre-ticked and the payment button will not work until you tick it yourself. This is what EU law requires for the 14-day withdrawal right to be validly waived on immediately-delivered digital content.
If you would rather keep the 14-day withdrawal right, do not tick the box and do not buy.
3. When you are entitled to a refund
We refund in full, on request, in these four cases:
- You paid but never got access. Your payment went through and the report never unlocked — a technical delivery failure on our side.
- You were charged twice for the same purchase. A duplicate charge for one report; we refund the extra one.
- The report does not match your result. You received a different type from the one your test gave you — a delivery bug, not a matter of taste.
- Your payment method was used fraudulently. A charge you never authorised. This is usually settled fastest by disputing the charge directly with your bank, but write to us as well and we will refund from our side.
In short: if you did not get what you paid for, you get your money back.
4. When you are not entitled to a refund
Once the report has opened and it is the one you ordered, the sale is final. In particular, we do not refund in these cases:
- You changed your mind after opening the report. Instant access is exactly what you asked for at checkout, where you ticked the box waiving your 14-day right of withdrawal. Once the report is open, that choice stands.
- You disagree with your result or the content. Love Blueprint is a self-knowledge tool built on popular relationship frameworks, not an exact science. A description you don't recognise, or one you would have phrased differently, is not a delivery fault.
We would rather say this plainly here than argue about it later. The full test is free and shows you your type before you spend anything — please use it to decide.
5. Gumroad's policy also applies
Gumroad is our merchant of record, which makes it the legal seller of your report. Gumroad operates its own refund and buyer-protection rules, and those rules apply to your purchase in addition to this page.
Where Gumroad is more generous than we are, Gumroad wins. Nothing on this page cuts down a right Gumroad gives you, and nothing here removes a statutory right you hold as a consumer.
6. How to ask
Email hello@getloveblueprint.com with your Gumroad order reference and a line about what went wrong. You do not need to justify yourself beyond that.
We reply within 5 business days. Approved refunds are issued by Gumroad to your original payment method, and typically take a few business days to appear depending on your bank.
You can also request a refund directly from Gumroad using the receipt it emailed you.
7. No tricks
No pre-ticked boxes. No countdown timer that resets when you reload. No subscription hidden behind a one-off purchase — Love Blueprint is a single payment, and there is nothing to cancel. If you ever find something on this site that feels like a trick, tell us and we will remove it.